Job Title: Intake Care Senior Representative
Job Location: Remote
Job Duration: 05 Months Contract (possible extension)
Pay rate: $21.25/Hr. on W2
Schedule Notes:
- 100% Remote
- Training Schedule is 8:30am – 5:00pm CST (for about the first six weeks)
- Ongoing Schedule after training is 10:30am – 7:00pm CST.
- Candidates can be located in any US time zone as long as they can commit to the hours needed.
Duties:
- Delivers specifically delegated Utilization Management tasks assigned by a supervisor.
- Assigns client to appropriate staff members or behavioral health network provider for assessment and counseling. Serves as initial contact for clients and their eligible dependents requesting services.
- Responsible for customer service and relevant standards such as telephone response time.
- May make referrals within stated limits.
- Supports and assists with training for employees.
- May provide guidance around procedures and workflows.
- Completes day-to-day Intake Care tasks without immediate supervision but has ready access to advice from more experienced team members.
- Tasks involve a degree of forward planning and anticipation of needs/issues.
- Resolves non-routine issues escalated from more junior team members.
Skills:
- Customer Service experience
- Prior experience working in a patient focused mental health environment preferred
- Ability to maintain a professional and positive image to external customers
- Candidate must possess superb interpersonal communication skills
- Effective listening and organizational skills, with the ability to manage multiple tasks
- Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems
- Independent problem-solving skills
- Able to excel and/or prior successful experience in a virtual team environment
- Strong time management skills
- Ability to type effectively and have strong PC skills.
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